Frequently Asked Questions
Q: My orthotics do not have a plastic portion shaped like my foot. Can you restore these?
A: No. We can only refurbish orthotics that have a plastic body or shell. Contact us if you are uncertain.
Q: How long does your process take?
A: We need two weeks to refurbish or duplicate your orthotics to like-new condition. Round trip shipping takes between four and six days. Let’s plan on three weeks door-to-door.
Q: What materials do you use to refurbish my orthotics?
A: We use the same fine materials used by prescription orthotic laboratories. The colors may be different, but the specifications will be the same or better.
Q: Will you duplicate my original prescription?
A: We will examine and measure your orthotics to determine the original prescription. All the original shapes, angles, and density of materials will be accurately replicated on your refurbished orthotics.
Q: Can I request changes from my original prescription?
A: No. Our service is to duplicate your original prescription. We can make your covers longer or shorter, but we do not recommend altering your prescription. If you have an unresolved foot problem, you should see a doctor.
Q: I have more than one pair of shoes. Can I get an
identical duplicate pair of orthotics?
A: Yes, we can create a precise duplicate of your old orthotics. Combine this request with Renew to save $40.00
Q: Is shipping FREE?
A: Yes, shipping both ways is always FREE. Your old, worn orthotics ship to us for free and we ship your beautiful, refurbished orthotics back to you for free. You will receive a prepaid shipping label by email when you order.
Q: How should I send you my old, worn orthotics?
A: • Once you check out, you will receive an email with a prepaid mailing label
• Pack your orthotics in a padded envelope or small box
• Print out and attach the prepaid label to your package
• Put a copy of your order confirmation or shipping label inside
the package
• Give the package to your mail carrier or take it to the
post office